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Return & Refund Policy

Updated: 09/01/2019

Product Satisfaction Guarantee* Product may be returned within 30 days after the original date of purchase (order date) for a 100% refund. In addition, unopened product returned between 31 and 60 days may be returned, however, a 20% restocking fee will apply.

Shipping costs associated with returning products are the responsibility of the Customer/Brand Advocate returning the product. Any commissions and bonuses earned on the returned products will be deducted from the refund amount on all return transactions.

Returned products may impact bonuses and commissions paid to the upline/sponsor. Brand Advocate must be in good standing.

A. All returns, whether by a Customer, or Brand Advocate, must be made as follows: I. Obtain Return Merchandise Authorization (“RMA”) from Modexus; II. Ship items to the address provided by Modexus Customer service when you are given our RMA. III. Provide a copy of the invoice with the returned products or service. Such invoice must reference the RMA and include the reason for the return. B. All returns must be shipped to Modexus prepaid, as Modexus does not accept shipping collect packages.

Modexus recommends shipping returned product via UPS or FedEx with tracking and insurance, as the risk of loss or damage in shipping of the returned product shall be borne solely by the Customer or Brand Advocate. If the returned product is not received at the Modexus Distribution Center, it is the responsibility of the Customer or Brand Advocate to trace the shipment, and no credit will be applied. C. The return of $500 or more of products accompanied by a request for a refund within a calendar year, by a Brand Advocate, may constitute grounds for involuntary termination. Cancellation Policy: If a Brand Advocate or Customer wishes to cancel an order, please call customer service at ‪(385) 202-5335‬. We can only cancel orders before it ships. If an order has already shipped, please refer to the return policy.

 

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©2020 Modexus | Privacy Statement | Refund Policy | Shipping Policy | Terms & Conditions

   

* These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease. Modexus, LLC. assumes no responsibility for the improper use of and self-diagnosis and/or treatment using these products. Our products should not be confused with prescription medicine and they should not be used as a substitute for medically supervised therapy. If you suspect you suffer from clinical deficiencies, consult a licensed, qualified medical doctor. You must be at least 18 years old to visit our website and make product purchases. We do not make any health claims about our products at Modexus. Before taking our products, it’s wise to check with your physician or medical doctor. It is especially important for people who are: pregnant, chronically ill, elderly, under 18, taking prescription or over the counter medicines. None of the information on our website is intended to be an enticement to purchase and may not be construed as medical advice or instruction. The use of any of our products for any reason, other than to increase general health & wellness, is neither, implied nor advocated by Modexus, LLC.

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